AUTHENTICITY GUARANTEE

Does Luxity guarantee the authenticity of every item it sells?

Yes! Ensuring the authenticity of an item before it is loaded into our inventory is at the heart of what we do. Every single item that is sold by Luxity is accompanied with our Luxity Authenticity Guarantee. We are so confident that we even give all our items a LIFETIME RETURN POLICY if you prove that any item/s purchased from Luxity is a counterfeit or fake for a 100% refund (including delivery costs).

How do you authenticate the items you are selling?

Before any item is posted to our website it is checked, (then checked again) and scrutinized by our highly qualified Brand Luxury Experts who authenticate the items. Each item also undergoes brand specific tests that are conducted under the skill of our Brand Luxury Experts. If we are unsure about an item, Luxity will never stock it. Fake and counterfeit merchandise will never be sold through us. This is our promise.

How do you authenticate fine jewelry and watches?

These items are authenticated by our trusted gemologist’s and horologist’s and each piece of fine jewelry that you purchase from us comes with an authentic valuation certificate.

Will my purchase be accompanied with the original packaging and paperwork?

In most cases, yes! Many of the exclusive designer brand items come with either all or some of the following: The original price tag (if applicable), boxes, dust bags and authenticity cards (where applicable). If your item is to accompany any of the original packaging it will be stated in the items description on our website. Please read your item description carefully.

Is Luxity affiliated with any of the brands it stocks and or sells?

No. We are not partnered or affiliated with any of the brands that we stock or sell.

What do you do if you receive fake or counterfeit merchandise?

Luxity is not partnered with or affiliated with any of the brands sold through our online boutique. However, we cooperate fully with those brands looking to trace the source of counterfeit items. This includes revealing the contact information of the person/s submitting imitation goods.

The Luxity Security Tag & Returns:

What is the Luxity Security Tag?

When you make a purchase, your item/s will be delivered to you with security tags on. We place a security tag on every item that we sell. Our security tag will not damage the item that you are purchasing and is very easy to remove with scissors but it is not re-attachable. Each Luxity Security Tag features our unique Luxity fingerprint that cannot be tampered with or damaged. You have 7 days, from the date of purchase to return your item for either a full store or exchange.
However, once the security tag is removed, broken or damaged in any way or if the item is damaged – the item cannot be returned – regardless. So please make sure that any item/s being returned has our security tag intact.

I purchased an item of clothing, it does not fit. Can I return it?

Yes. We will gladly accept your return and offer you a refund or an exchange, provided the item’s security tag is still intact (and not compromised) and you are within your 7 (seven) day return period.

Does Luxity accept returns?

Yes. All items may be returned to Luxity for a full store credit or exchange (your choice) within 7 (seven) days of purchase. The Luxity security tag must still be attached and intact, without compromise and the item must still be in the same condition we sold it to you in order for you to receive a full store credit or exchange.

Should you return the product you must arrange for insurance whilst the product is being transported. Risk and ownership will only transfer once the goods are received in good condition by Luxity (Pty) Ltd.

Returns are credited exchanged based on the amount you paid for the item. All return shipping costs are for your account.

All Luxity Layby items are subject to a 15% restocking & cancellation fee.

Here is some advice: Every item listed on Luxity is accompanied with a full and detailed description of the item, including an honest account of its current condition, its size (or measurements) and any flaws that it may or may not have. Please remember, that although we sell pre-owned items that are still in great condition, they have, unless otherwise stated, been previously worn.

To avoid unnecessary returns, please be sure to read the description and view the photos carefully of each item you are purchasing on Luxity. In particular, taking into careful consideration the size of the item and any possible flaws, which are always openly disclosed.

Packaging:

Will the item I purchase accompany any of its original packaging?

In most cases, yes – but if not, a Luxity Dust bag will be supplied complimentary with your order to protect your items.

When I think of second hand, I think “Drab” – Is my order at least going to be packaged nicely?

Firstly, nothing we sell is “drab” and the quality of our items is in exceptional pre-owned condition. Most of the items have never been used before, or are in great pre-owned condition.

As for the packaging – our answer is YES! The experience that we box is truly special. We have thought of every detail. In fact our packaging is so amazing that you can be confident to send it directly to a recipient as a gift.

Luxity Gift Vouchers:

Do you sell Luxity Gift Vouchers?

Yes. We sell Luxity e-vouchers for your recipient to shop online with. They will be given a voucher code which will be entered in at checkout.

If you would like to purchase our e-voucher, please kindly contact our Service Suite.

Pricing, Payment and Payment Options:

What forms of payment does Luxity accept?

We accept:

  • Visa
  • Mastercard
  • Pay Fast
  • EFT (Electronic Fund Transfer)
  • Bank Deposit
  • Layby

Am I able to pay for an item in cash?

Only if you are collecting from our warehouse in Cape Town. This can be arranged by appointment only.

Am I able to negotiate the price for an item/s with Luxity?

No. All prices advertised are fixed and non-negotiable.

How are prices determined?

Our team of in-house Luxity Buyers’ research and consider the retail value of each item, taking into account the condition of the item, popularity and or rarity, the accompanying material (for example: Dust bags, Original Receipts) as well as evaluating current fashion trends.

How are items priced compared to retail?

Most items sold on Luxity are marked at least 40% below their original retail price. However, savings can be experienced of up to 80% of the retail price in some cases.

However, if an item is rare and is either not easily available or sold out in retail stores, Luxity may keep the price as close to the retail price as it deems fit.

How long will my item/s remain in my cart at Checkout?

An item may stay in your cart indefinitely. There is no time limit on how long an item remains in your shopping cart. It will stay there until you remove it or until it sells to someone else who has it in their cart.

Please respect the fact that each item we stock is one of a kind and for this reason we cannot keep any items so purchases are reserved on a first pay, first serve basis.

The Luxity Layby:

What is a Luxity Layby?

The Luxity Lay by is a deposit system operated through Pay Fast. If you do not have the full available funds to pay for your order, then upon checkout click on the DEPOSIT option. You will be required to pay an immediate 25% down payment of the full value of the order (including delivery).

Once 25% is paid, you then have 60 (sixty) days in which you can settle your account. Installments may be paid at any time, in any amount over R50 (ZAR) during this time. Should you not be able to pay the remaining installment – you may cancel your order and Luxity will refund you, while retaining 15% of your deposit.

What are the terms of a Luxity Layby?

25% of the purchase price (item sale price, shipping and tax (if applicable)) is required for a down payment to start a Luxity Lay by. You will need to complete the remainder of the payment in full within 60 (sixty) days of the Luxity Lay by start date.

What is the payment schedule and methods for a Luxity Layby payment?

Payment must be made in full within 60 (sixty) days from the date that you make your initial 25% down payment. If the 60 (sixty) day period expires without full payment being received, your deposit plus any additional payments made will be refunded to you, minus the non-refundable portion (15% restocking & cancellation fee).

The buyer (you) determines the payment schedule within the 60 (sixty) day term. Payment amounts must be greater than R50 (ZAR), unless the remaining amount is less than R50 (ZAR).

Payments may be made with Luxity Account Balance, Credit Card, Pay Fast, EFT (Electronic Fund Transfer), or Bank Deposit.

How do I check my account balance?

An account will be allocated to you, and you will be able to either pay online into your Luxity Account, or by means of EFT or bank deposit.

Can a debit order be arranged for a Luxity Layby?

No. An account will be allocated to you, and you will be able to either pay online into your Luxity Account, or by means of EFT or bank deposit.

Are all Luxity items eligible for Layby payments?

Yes.

Is any interest charged on a Luxity Layby?

No.

What is the cancellation fee if I cancel a Layby order?

15% of the total item purchase price will be non-refundable in the event that your layby is cancelled.
To avoid any fee’s, rather don’t use Layby and pay for the item in full. To prevent yourself from paying a fee, make sure that you read the description of each item you plan to purchase and view its photo’s carefully, in particular taking into careful consideration the size of the item and any possible flaw(s).
Changing items during the payment duration of our Luxity Layby will be treated as cancellation and the 15% restocking & cancellation fee will apply. The amount paid for a cancelled layby will not be transferred to a new lay by, instead it will be refunded directly back into your bank account.
If full payment is not received by the end of the 60th (sixtieth) day initial payment, your Luxity Layby will be cancelled and the item will be immediately placed back in our inventory to be re-sold. You will be refunded all payments made up to that date, minus the 15% non-refundable portion of your down payment described above.

Can I extend the payment period of my Luxity Layby?

No. Unfortunately we do not allow any form of payment plan extension on lay by items beyond the 60 (sixty) day term. However if you need more than 60 (sixty) days, you may cancel your item and then repurchase it. This will be subject to the 15% restocking & cancellation fee.

Can I return an item I purchased on Luxity Layby?

Yes. All items may be returned to Luxity for a full store credit or exchange (your choice) within 7 (seven) days of purchase. The Luxity security tag must still be attached and intact, without compromise and the item must still be in the same condition we sold it to you in order for you to receive a full store credit or exchange.

Should you return the product you must arrange for insurance whilst the product is being transported. Risk and ownership will only transfer once the goods are received in good condition by Luxity (Pty) Ltd.

Returns are credited exchanged based on the amount you paid for the item, excluding the delivery costs. All return shipping costs are for your account.

Here is some advice: Every item listed on Luxity is accompanied with a full and detailed description of the item, including an honest account of its current condition, its size (or measurements) and any flaws that it may or may not have. Please remember, that although we sell pre-owned items that are still in great condition, they have, unless otherwise stated, been previously worn.

To avoid unnecessary returns, please be sure to read the description and view the photos carefully of each item you are purchasing on Luxity. In particular, taking into careful consideration the size of the item and any possible flaws, which are always openly disclosed.

Shipping & Customs:

How do I get my order from you?

You can either collect your order from Luxity HQ in Woodstock, Cape Town (by appointment only), or you may utilize our door to door white glove delivery service and have your purchased item delivered to any address of your choice in South Africa.

What security measures do you have in place for the delivery of my item?

We only use reputable courier firms. All packages are sent with signature confirmation and only you will be able to sign for your package. Proof of identity will be required when you receive your order.

Can you post my purchase to my post box?

No. We will never post any purchase to a P.O Box address.

Does Luxity ship outside of South Africa?

Yes. Luxity is currently shipping to the following countries:

  • United Kingdom
  • The Netherlands
  • Portugal
  • Denmark
  • Sweden
  • Finland
  • Norway
  • Israel
  • Mauritius
  • South Africa
  • Namibia
  • Botswana
  • Lesotho
  • Zimbabwe
  • Kenya
  • Seychelles
  • Ghana
  • Mozambique

What value does Luxity declare on Customs Forms?

We mark all Customs Forms as used items, but we do not state the brand of the item. The item is then valued at the amount that you paid for the item in South African Rands (ZAR), minus the shipping

Is Luxity responsible for the Customs Fee’s/ Duties?

No. If shipping is required for outside of South Africa then the buyer is responsible for these fee’s.

If you wish to purchase an item from us for international shipping, please get in contact with our service suite on our contact page.

If I am in South Africa, how long will it take for me to receive my order?

If you are collecting your order, you may collect within 24 hours of payment being received. If you need your item sooner, you are welcome to call our office and our team will help accommodate you. If you are making use our door to door delivery service, items are dispatched from our warehouse within 1 business day of payment being received. Usually all orders arrive at our clients’ doors within 2-3 business days. Should you happen to live in an outlying area, please allow up to 10-12 business day for the shipment to arrive. We generally strive for your order to get to you as quickly as possible.

How much will it cost me to have my item delivered to my door?

Standard Economy Ground Shipping is FREE (inside South Africa)! And complimented with every item on Luxity. However, should you wish to have express overnight, same day or for your item to be shipped outside of South Africa, please contact our Service Suite who will assist you in placing your order.

Will my order be shipped with insurance?

Our Service Suite is skilled at organising insurance from the smallest of trinkets to the heaviest of vintage trunks. Our standard ground shipping does not allow for insurance, however should you wish to include insurance on your item, please email us at myorder@luxity.co.za and we will arrange for an insurance quote for you for a nominal fee.

Item cleaning process:

Does Luxity clean the item/s before being sold?

Yes. Before any item is photographed and stocked to our inventory, it is cleaned with approved methods to revive the item. Although certain pre-owned flaws can never be removed – we do condition the item for its new owner and have it looking as new as possible.

How does Luxity clean the items?

Professional vacuuming of all pockets, slots and compartments is conducted on all handbags, purses, hats, and clothing. All clothing is dry-cleaned and all Hardware is wiped down with our special polishing cloths.

We do not attempt to clean handbags, purses or delicate clothing from stains or other more significant signs of wear and tear, but we will always fully disclose all of this information in the items description.

What if the item I purchase from you smells “manky” and I can smell the original owners perfume or smoke (yuk)?

Firstly, we will not purchase any item to be stocked into our inventory if it is smelly and we secondly we condition every single item before it is placed into our warehouse to make sure that all odors are removed, if any.

SELL YOUR ITEMS TO US & THE LUXITY BUY BACK:

How do you determine if my item is authentic?

Once your submission has been received, your photographs will be inspected by our Brand Luxury Experts specializing in the particular brand that you are selling.

How long does it take you to send me a price?

You will receive an offer from us within 72 hours.

How do you determine the price you offer me for my item?

The following factors are taken into careful consideration when pricing an item: The condition of your item, rarity and popularity of the item, current retail price, current fashion trends and the inclusion of accompanying documents and items such as the original receipt, original dust bags or suit bags and packaging.

Are you willing to negotiate on a price offered?

No.

Am I able to sell my item/s to you if I am outside of South Africa?

No. At the moment we only purchase inventory from individuals within South Africa.

How do you make payments?

We are able to pay you either in cash (ZAR) or by immediate bank to bank payment, EFT (Electronic Fund Transfer). Please note, cash payments can only be made if items are delivered to us in Cape Town, in person.

What happens if you discover that the item we send you is fake?

If we receive a different item to the one you submitted, or if it is fake – our cash offer will be immediately revoked and you will have to collect the item from our warehouse in Cape Town at your own expense.

What is the Luxity Buy Back?

The Luxity Buy back is on offer for certain items that we stock. You will only know if your item is eligible for our Buy Back Program if an invitation was included in the delivery of your item. These are usually attached to the item.

Once purchased, you have the option to sell it back to us for up to 70% of the purchase price. This invitation is valid for 30 days.

Does every item sold through Luxity qualify for the Buy Back?

No. Only certain items. The Luxity Buy Back Program is dependent on each item, and Luxity reserves the right to choose which items are eligible for the Buy Back Program, and which are not.

What are the Luxity Buy Back terms?

After an item is purchased from Luxity, provided it is accompanied with a Buy Back Invitation – you will be able to wear the item as much as you want (after all, it is still your item) and then within a period of 30 days (from the date of purchase), sell your item back to us.

If the item I purchased is damaged within the 30 day period, will it still be eligible for your Buy Back Program?

It depends. Please submit photos of your item and a detailed description. A Luxity Buyer will be in-touch with you within 24 hours with your buy back offer.

Is the Buy Back Price Negotiable?

No.

Is Luxity Forced to accept an item for Buy Back?

No. Luxity reserves the right to refuse an item for Buy Back. Having said this though, it is very seldom that we do not buy an item back. This is usually because the item has been damaged.

L.I.P Service:

What is L.I.P Service:

Our L.I.P (Luxity Important Person) Service offers you an opportunity to enter your email address and subscribe to our news. You will receive all Luxity Intel on a first to know basis. By subscribing as a L.I.P you also have the opportunity to benefit from our Spread the Smile Program.

Does it cost anything to be a recognized as a L.I.P?

No. This is free.

Spread the Smile Program

What is the Luxity ‘ Spread the Smile Program?

This is a program that has been designed by us to simply say “Thank You” for helping us spread the Luxity happiness.

By signing up on our L.I.P Service you have the option of inviting fifteen friends to learn about Luxity and the Luxity experience. If any friend makes a purchase using the email address that you supplied, you will be given a store credit of R100 (ZAR) (per friend, valid for their first purchase only), which you can use toward your next purchase.

Every R100 (ZAR) store credit that you receive will be loaded to your account, which you can use immediately or accumulate towards your next purchase.

How much can I earn if I refer fifteen friends, and all fifteen of my friends purchase from Luxity?

In this case, you will earn R1500 (ZAR)

What is the maximum amount I can earn?

R1500 (ZAR)

How long is my store credit valid for?

Store credits are valid for six month from the date it is loaded onto your profile.

Do I have to refer fifteen friends?

No. You can refer just one friend or up to fifteen friends.

What do you do with my friend/s email addresses once I submit them?

Shortly after you submit their details, your friend/s will receive a short introduction email to Luxity as well as an invitation to visit our online boutique. We will tell your friend/s that you referred them. On the invitation there will be a link which they can click on.

Your friends must register for an account through the link. The links generated are unique and will allow us to credit you for your friends’ first purchase.

How many emails on my behalf will be sent to my friends after I refer them?

Only one email is sent on your behalf to your invited friends. Thereafter, your friends will have the choice to opt in for more communication from Luxity.

When and how can I use my store credit?

Your store credit will be allocated to your Luxity account immediately after your friend makes their first purchase. Luxity will also send you an email to notify you of any store credits allocated to your account.

On your next purchase, upon checkout your available credit will automatically be applied to your purchase.

Is it possible for a friends purchase not to qualify?

Yes. For you to receive a credit, your friends must register for an account through a link you have shared with them. This can be done in the form of an e-invitation, short link, and or a Facebook post. The links generated are unique and will allow us to credit you for your friends’ purchases.

Please note: In the event of fraud or misuse of this Program, Luxity has the right in its sole discretion to deny, cancel or suspend any and all referral credits. Luxity also reserves the right to remove credits from your account or revoke spent credits from an account that has been flagged for fraud.

What if I did not receive my credit?

Make sure that your friend bought an item on Luxity after registering and making a purchase through your invitation link. For further assistance, please contact our Service Suite.